BSB40520 Certificate IV in Leadership and Management

Qualification Description

This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.

As well as assuming responsibility for their own performance, individuals at this level are likely to provide leadership, guidance and support to others. They may also have some responsibility for organising and monitoring the output of teams.

They apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.

Possible Job Titles

  • Administrator
  • Executive Personal Assistant
  • Office Administrator
  • Project Officer
  • Sales Account Assistant
  • Sales Agent
  • Small Business Manager (Franchise)
  • Small Business Manager (Retail)
  • Team Leader (Contact Centre)

*Gamma Education & Training Pty Ltd does not guarantee that international graduates will obtain the listed jobs as international student employment will depend on factors in the student’s home country and home country corporate environment. However, Graduates will gain skills relevant to the learning and development functions performed

Course Information

Certificate IV
CRICOS Course Code


  • 52 weeks


  • Study Weeks = 40
  • Holiday Weeks = 12


  • Brisbane
  • Melbourne
  • Sydney

Entry Requirement

Gamma Education & Training Pty Ltd is committed to providing quality, industry-relevant education while supporting students throughout their study.

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Qualification Structure

12 units must be completed:

5 Core units
7 Elective units


  • BSBLDR413          Lead effective workplace relationships
  • BSBLDR411          Demonstrate leadership in the workplace
  • BSBOPS402         Coordinate business operational plans
  • BSBXCM401        Apply communication strategies in the workplace
  • BSBXTW401        Lead and facilitate a team
  • BSBSTR401          Promote innovation in team environments
  • BSBPEF402          Develop personal work priorities
  • BSBLDR412          Communicate effectively as a workplace leader
  • BSBOPS404         Implement customer service strategies
  • BSBSTR502         Facilitate continuous improvement
  • BSBTWK503        Manage meetings
  • BSBCMM511      Communicate with influence

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